Refund Policy

Last updated: September 6, 2026

We offer a 30-day return window, which means you have 30 days after receiving your order to request a return.

Return Eligibility

To be eligible for a return, your item must be:

• In the same condition in which you received it
• Unused and undamaged
• In its original packaging
• Accompanied by proof of purchase

To request a return, contact us at onestopdiceshop@gmail.com.

Please do not send items back without contacting us first. We will provide return instructions after your request has been reviewed.

Return Shipping

For standard returns, return shipping costs are the customer's responsibility.

We do not charge a restocking fee.

Original shipping charges are non-refundable unless otherwise required by law.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If an item is defective, damaged, or you receive the wrong item, contact us as soon as possible at onestopdiceshop@gmail.com so we can evaluate the issue and provide an appropriate resolution.

Exceptions / Non-Returnable Items

The following items cannot be returned:

• Stickers
• Custom or personalized products
• Gift cards
• Sale or clearance items marked as final sale

Please contact us if you have questions about whether a particular item is eligible for return.

Exchanges

We do not offer direct exchanges.

If you would like a different item, you may return an eligible item under this policy and place a separate order for the item you want.

European Union 14-Day Cooling-Off Period

If an order is shipped into the European Union, you may have the right to cancel or return your order within 14 days of receiving it, without providing a reason, as required by applicable law.

Returned items must be in the same condition in which they were received, unused, and in their original packaging, with proof of purchase.

Any applicable statutory consumer rights are not affected by this policy.

Refunds

Once we receive and inspect your return, we will notify you whether the refund has been approved.

If approved, the refund will be issued to your original payment method within 10 days.

Your bank or credit card provider may require additional time to process and post the refund after it has been issued.

If you have not received an approved refund after this period, please contact us at onestopdiceshop@gmail.com.

Contact

For questions regarding returns or refunds, contact:

One Stop Dice Shop
onestopdiceshop@gmail.com